Assessment

Welcome to your IT Staff Assessment Test

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What's your experience in the technical support field?

Can you name some of the latest computer processors?

Which of the following indicates that a printer is network-ready?

What does a yellow exclamation point next to a device in the Device Manager indicate?

WHICH OF THE FOLLOWING IP ADDRESSES WOULD A TECHNICIAN SEE IF ACOMPUTER IS CONNECTED TO A MULTIFUNCTION NETWORK DEVICE AND ISATTEMPTING TO OBTAIN AN IP ADDRESS AUTOMATICALLY BUT IS NOT RECEIVING AN IP ADDRESS FROM THE DHCP SERVER?

What's the difference between a domain and a workgroup?

What are the main differences between a router, a switch and a hub?

What tools do you use for identifying and solving user issues?

Name three steps that you can take to troubleshoot a customer internet challenge.